As a business owner, investing in a platform that allows you to monitor all of the operations, earnings, and expenses of your business is a wise decision. However, no matter which ERP platform you choose, you need to give equal consideration to the platform's support infrastructure, as well as the features. Support is an essential aspect of your ERP platform, and for good reason. Here's a look at some of the things you need from your platform support.
Routine Software Updates
One of the benefits of routine, reliable support for your ERP platform is the application of routine software updates. Whether it's changes to the code for efficiency purposes or updates that minimize the resource consumption, all of these services are important to the ongoing reliability and stability of your ERP platform. If you're going to invest in ERP platform support, make sure that it comes with routine update services.
As most business owners are seeing from the news in recent years, security is a paramount concern for companies of all kinds. Data breaches, intellectual property theft, and other similar threats are a very real concern for business owners of all kinds. Unfortunately, those looking to profit off of other businesses are always looking for new security vulnerabilities.
As a result, cyber security professionals are always looking for the next threat or testing software for vulnerable code. You may find that your ERP platform needs security patches periodically as any of these vulnerabilities are identified. That's another service that your ERP support package should include. This helps to keep your company's data secure and protects your financial interests.
When your company relies so heavily on platforms like ERP software, proper operation and reliability are essential for productivity. If you run into problems with the platform or receive error messages, it's important to resolve those problems as quickly as possible to keep your company productive. That's why you should look for a support provider that also offers you triage support for troubleshooting issues. That way, you can be confident that any unexpected issues or system struggles will be addressed by your support professionals to help keep your company running at its best.
These are some of the things that you should know and look for when you're investing in ERP support. Talk with a local netsuite consultant for more help and information so that you can get the services you need.